Privacy notice
What we collect, why, who we share it with, how long we keep it, and how to make a request about your own data.
Legal centre
One centre, for every site we run.
Previously the centre named three of our domains and left the rest to their own pages, several of which reproduced another organisation's policy. These documents replace all of that. Each one lists every domain it applies to.
The centre
- Documents
- Six
- Domains covered
- Eight
- Operating entities
- Four
- Status
- Drafted, pending review
- Last updated
- 11 August 2026
Drafted, pending review. These documents are drafted and are awaiting sign off. They replace the previous legal centre, which named three of our domains and left the rest uncovered, and they replace the pages on individual sites that reproduced another organisation's policy. Until sign off is recorded here, treat them as the intended position rather than the settled one.
The six documents.
Terms of use
The rules for using our websites, and the limits of what we promise.
Disclaimers
What our content is and is not, particularly the health information and the crisis line listings.
Accessibility statement
The standard we build to, what we know is not yet meeting it, and how to report a barrier.
Cookie notice
What is set in your browser on each of our sites, and how to refuse it.
Your California privacy rights
The additional rights available to California residents and how to exercise them.
Coverage
The sites these documents govern.
If one of our sites is not on this list, it is not yet covered, and we want to know. That was the position for five of these eight domains until this centre was rewritten.
| Domain | Site | Operated by |
|---|---|---|
rainerandshahzad.com | The partnership | Shahzad and Rainer, LLC |
shahzadandrainer.com | The partnership | Shahzad and Rainer, LLC |
raineragency.com | Rainer Agency | Rainer Agency, Ltd |
hashtagcodes.com | Hashtag Dialing Codes | Hashtag Dialing Codes, LLC |
poundcodes.com | Pound Codes | Hashtag Dialing Codes, LLC |
poundcodesusa.com | Pound Codes USA | Hashtag Dialing Codes, LLC |
raineragency.org | Rainer Philanthropies | Rainer Philanthropies, Inc. |
hotlinedirectory.org | The Hotline Directory | Rainer Philanthropies, Inc. |
aftericu.org | After the ICU | Rainer Philanthropies, Inc. |
Making a request
How to reach a person about any of this.
Privacy requests, accessibility barriers, takedown requests and questions about which document applies all go to hello@shahzadandrainer.com. Say which site and which document you are writing about, because the answer often differs between them.
If you are contacting us about a crisis line listing that is wrong or out of date, say so in the subject line. Those are treated ahead of everything else, because a wrong number in that directory does more harm than a wrong number anywhere else we publish.