Governance
A small group is only as credible as the rules it can show you. These are ours: which entity operates which domain, what the sites are checked against before they are published, and what the group will not print.
Structure
Shahzad and Rainer, LLC is the holding partnership. Four entities operate the eight domains the group runs. This table is generated from a single list in the build and is printed identically on all seven pages of the legal centre, so a domain cannot be covered in one place and missing in another.
| Domain | Site | Operated by |
|---|---|---|
rainerandshahzad.com | The partnership | Shahzad and Rainer, LLC |
shahzadandrainer.com | The partnership | Shahzad and Rainer, LLC |
raineragency.com | Rainer Agency | Rainer Agency, Ltd |
hashtagcodes.com | Hashtag Dialing Codes | Hashtag Dialing Codes, LLC |
poundcodes.com | Pound Codes | Hashtag Dialing Codes, LLC |
poundcodesusa.com | Pound Codes USA | Hashtag Dialing Codes, LLC |
raineragency.org | Rainer Philanthropies | Rainer Philanthropies, Inc. |
hotlinedirectory.org | The Hotline Directory | Rainer Philanthropies, Inc. |
aftericu.org | After the ICU | Rainer Philanthropies, Inc. |
Three of the six nonprofit initiatives do not have a domain on this list yet. They are named on the impact page, with their coverage status stated beside them. Until a domain appears above, the documents in the legal centre do not govern it, and the group will not claim otherwise.
Build standards
Every rule below is enforced by the build that produced this page. A site that fails any of them does not ship. That is a stronger promise than an annual audit, because it applies to every page on every deployment.
Six documents cover eight domains. Each document lists the domains it applies to. The list is held once in the build and printed on every legal page, so a domain cannot be covered on one page and missing on another.
No web font, no icon library, no analytics beacon and no chat widget is loaded from anybody else's server. A visitor's address is not disclosed to a third party before they have agreed to anything, and no render blocking request goes to a host the group does not control.
The group builds to the Web Content Accessibility Guidelines version 2.2, level AA. Colour contrast for every text pair in the palette, one main heading per page, heading order, text alternatives for images and keyboard reachable navigation are all checked before a page can be written.
Every root relative link and every in page anchor is resolved against the pages the build actually produced. Links to domains known to be dead are rejected by name, because four of them were still being linked across the estate.
The build rejects a site that publishes more than one contact telephone number, and it rejects an email address whose visible label does not match the address it links to. Both defects were found on live sites in this group before the rebuild.
Page source is scanned for anything shaped like a password, an API key or a bearer token before it can be published. This check exists because a live public page in this group once listed ten accounts in plain text.
Publication rules
These are the rules a reader can hold us to. Each one has cost us a sentence we would have liked to write.
Nothing is printed until one figure has been confirmed and dated. The size of the hotline directory is the open example: four different numbers across our own properties, so no number anywhere on this site.
The award is named without a year. The Marquis Who's Who entry on the Robert K. Rainer profile is named that way for exactly this reason.
No client comment is published unless it can be traced back to the person who gave it. That is why this site carries named credentials rather than quotations from anonymous clients.
Three sites in this group published another organisation's privacy policy. One centre now covers all eight domains, and no individual site writes its own.
The accessibility statement names what has been verified and what has not. Sites still on the previous platform are named as not yet checked rather than quietly included.
Every biographical fact, credential and quotation on this site comes from the partnership's own record. Where a claim had no source, it was removed rather than softened.
Security
Seven security headers on every response, on every site in the group, generated from one configuration file so that a header added once is added everywhere.
The policy is this strict because the group loads nothing from anybody else. A site that embeds a third party font or analytics script has to weaken its policy to allow it, and that exception is then permanent. There is no exception here to keep track of.
Privacy, terms, disclaimers, accessibility, cookies and California rights, covering all eight domains.